"Amazon Business"

My wife has ordered a cordless telephone to Amazon without any doubt we get involved in later on. We needed it to replace our old one at home. 

The product has arrived in a few days. She has been busy at work and left it unpacked for several days.

When she replaced the old one to this product, she found it won't work for reception. The old one had been working OK until it was replaced. Upon her request, the telephone line company has checked the integrity of the line, which proved to be intact. It was evident the new one acted up from the beginning. An early failure product!

She has returned it to Amazon as required. In a few days, she found a mail from the service in Amazon.

They said the product was heavily used and had much scratch on the surface. It meant as if she had sent back a used one in stead of the new product. Unless my wife sent the real product back to them in 3 days, they would discard that used scratched one, as it said. It has passed that time limit. Of course, they won't refund the money for the product.

At first, I could not believe what was going on with this case. Would one of GAFA, one of the most famous distribution companies, do such a fraud to customers? Quite unbelievable. If we let it happen in this way, we could never believe in this distributor any longer.

The biggest question is how and why the product sent back to them was damaged in that way. Even if it is real, the problem should be attributed to the transportation or to Amazon itself. It was packed exactly in the same cardboard box in the same manner as it had been sent here. This possibility is minimum. Then, it seems like a crime of fraud by Amazon. They should understand such a behavior to customers may mean suicide by themselves in long perspective.

The 2nd point is that, without our permission, their discarding the damaged product sent back there violates our right of possession. They don't have the right to deal with it by themselves. 

Friends of mine, David, N1EA, and Mike, WB0SND, told me to try to ask the credit card company to chargeback from Amazon. We sure would do that.

We have never experienced this kind of fraud by such a major company as Amazon. I knew, when looking up for the same case in the internet, there seem to have been a lot of the same kind of troubles with Amazon or its tenants in Japan. It is a violation to the right commerce habits. I would do as much as I can to protest and require them to refund the money. I don't miss that money deceived but hate such a crime by a distributor.  

What a loss of time and energy! Is it an aspect of americanization? We don't need that!